Returns & Refunds
Clear, fair,
and transparent.
Our returns and refund policy — designed around your confidence when you buy.
30 days
Return window from delivery
Free
Returns on eligible items
5–10 days
Refund after inspection
Original
Payment method refund
How It Works
Three simple steps.
Contact support
Email us at support@rovenleather.com with your order number and the reason for your return. We'll confirm eligibility within one business day.
Ship it back
Follow the return instructions we send you. Pack the shoes unworn in their original box with all protective materials included. Drop off at the indicated carrier.
Receive your refund
Once we receive and inspect the return, your refund is issued to the original payment method within 5 to 10 business days.
Full Policy
Everything you need to know.
Still have questions?
Our team is here to help.
Reach out to our support concierge and we'll walk you through the process from start to finish.